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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of sandy quintana

sandy quintana

January 27, 2025

5  out of  5
rating by sandy quintana
"I've been with this office for quite a few hrs and everytime has been a great experience. The staff in this office is of the best I've ever dealt with. Thank you all for your hard work and patience. God bless"
We responded:
"Thank you, Sandy, for your wonderful feedback! I'm happy to know that you've consistently had great experiences with our office. Our team is dedicated to providing the best service possible, and your kind words mean a lot to us. If you ever need assistance or have questions, we're here to help. God bless!"
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Kimmy Patelly

January 22, 2025

5  out of  5
rating by Kimmy Patelly
"Highly recommend! Jose is great at helping and providing the best service. He explains everything throughout and questions asked. Thank you! I also had the opportunity to talk to someone else as well when I needed very helpful, Laura."
We responded:
"Thank you, Kimmy, for your recommendation! We're glad Jose provided excellent service and that Laura was there to help. Our team is dedicated to supporting you. If you have any questions or need assistance, reach out anytime!"
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Paula Drury

January 22, 2025

5  out of  5
rating by Paula Drury
"Over-the-top customer service !!"
We responded:
"Thank you, Paula, for your fantastic feedback! I'm so happy that you found our customer service exceptional."
Profile photo of Victor Ortega

Victor Ortega

January 22, 2025

5  out of  5
rating by Victor Ortega
"Ms. Laura Martinez was very helpful in updating my coverage plan."
We responded:
"Thank you, Victor, for your wonderful feedback! I'm delighted to know that Laura was able to assist you with updating your coverage plan. Our team is here to help with any questions you might have. Feel free to reach out anytime!"
Profile photo of Luz Plata

Luz Plata

January 16, 2025

5  out of  5
rating by Luz Plata
"Muy bueno servicio por parte de Iris para explicar los términos en un español perfecto."
We responded:
"¡Gracias, Luz, por compartir tu experiencia! Estamos muy contentos de que Iris haya podido explicarte los términos de manera clara y en un español perfecto. ¡Es un placer tenerla en nuestro equipo! Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Kokito Diaz

Kokito Diaz

January 16, 2025

5  out of  5
rating by Kokito Diaz
"En la industria de los seguros es fundamental contar con profesionales que no solo tengan conocimientos técnicos, sino que también se preocupen por entender las necesidades de sus clientes y puedan comunicarse de manera clara y efectiva. La capacidad de ofrecer soluciones personalizadas y en el idioma del cliente es una gran ventaja que no todos los profesionales logran ofrecer. Sin duda, resalta la dedicación y el profesionalismo de Iris, lo cual es invaluable para quienes buscan orientación en el complicado mundo de los seguros yme permito recomendar ampliamente a Iris Ruiz como tu agente de seguros."
We responded:
"¡Muchas gracias, Kokito, por tus amables palabras! Estoy muy contenta de que Iris haya podido ofrecerte un servicio tan dedicado y profesional. Su habilidad para entender las necesidades de nuestros asegurados y comunicarse efectivamente es realmente valiosa. Agradecemos mucho tu recomendación y estamos aquí para ayudarte con cualquier necesidad futura que puedas tener. ¡No dudes en contactarnos!"
Profile photo of Zoe Lozano

Zoe Lozano

January 15, 2025

5  out of  5
rating by Zoe Lozano
"Jose from State Farm was great, polite and very helpful informative."
We responded:
"Thank you, Zoe, for your wonderful feedback! I'm happy to know that Jose was able to assist you with politeness and helpful information. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of Rebekah Fogleman

Rebekah Fogleman

January 15, 2025

5  out of  5
rating by Rebekah Fogleman
"Jose Martinez at State Farm was very helpful in working with me to get a lower insurance rate. At first, my original car insurance rate was slightly lower than what State Farm was going to give HOWEVER this gentleman was able to lower my monthly car insurance rate by bundling my my renter's insurance and I am very grateful. I will be switching my current insurances to bundle with State Farm because of Jose Martinez. Thank you, State Farm!"
We responded:
"Thank you, Rebekah, for sharing your experience! I'm glad to know that Jose was able to assist you in finding a more affordable insurance rate by bundling your policies. It's fantastic to hear that you're considering switching your insurances to State Farm because of his efforts. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Jennifer Robles

Jennifer Robles

January 15, 2025

5  out of  5
rating by Jennifer Robles
"Jose Martinez is amazing. He helped us decrease our monthly payment by about $50 and add a vehicle to our policy. We are working on getting our house moved over as well but due to our current shingles State Farm is unable to unsure us."
We responded:
"Thank you, Jennifer, for sharing your experience! I'm happy to know that Jose was able to assist you. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Ubi

Ubi

January 15, 2025

5  out of  5
rating by Ubi
"Josefito is the best there are. Jose A. Martinez took the time to dig deep and find me the best deal I've seen in all my insurance time. He moved mountains in this agency and everyone that works there helped him do so. I was able to reduce our monthly by $50 a month which became a big yearly amount. Thank you State Farm to look after us and our interests. We will partner with you for the foreseeable future."
We responded:
"Thank you, Ubi, for sharing your experience! I'm delighted to know that Jose and our team were able to assist you in finding such a great deal and reducing your monthly expenses. It's wonderful to hear that our efforts have made a positive impact on your insurance journey. We're grateful for your partnership and look forward to continuing to serve your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out."
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Maricarmen Page

January 14, 2025

5  out of  5
rating by Maricarmen Page
"Jose helped me understand the best insurance for my car. He was very patient and thorough with his explaining. Thank you!"
We responded:
"Thank you, Maricarmen, for sharing your experience! I'm happy to know that Jose was able to assist you with patience and thorough explanations. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Jorge Alamo

January 10, 2025

5  out of  5
rating by Jorge Alamo
"Great communication ,knowledgeable and professional."
We responded:
"Thank you, Jorge! I'm glad you found our communication, knowledge, and professionalism to your satisfaction. Our team is dedicated to providing top-notch service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Bruce goolsby jr

Bruce goolsby jr

December 27, 2024

5  out of  5
rating by Bruce goolsby jr
"I love my agent Iris Ruiz, and this agency best in El Paso"
We responded:
"Thank you, Bruce! I'm happy to know that Iris Ruiz and our office have made a positive impact on your experience. We strive to be the greatest in El Paso, and your feedback means a lot to us. "
Profile photo of Steve Villalobos

Steve Villalobos

December 27, 2024

5  out of  5
rating by Steve Villalobos
"Laura’s customer service was great! She was very helpful setting up on new policies. Highly recommend."
We responded:
"Thank you, Steve! I'm happy to know that Laura provided you with excellent service while setting up your new policies. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime!"
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Shannon Karr

December 19, 2024

5  out of  5
rating by Shannon Karr
"I recently worked with Crystal on a retirement account. She gave thorough explanations of product options, listened to what was important to me, and kept me up to date on the status of the application. This isn’t the first time I’ve worked with her and it won’t be the last. She and her team are so professional. If you need help with saving for retirement I highly recommend you contact Crystal!"
We responded:
"Thank you, Shannon, for sharing your experience! I'm glad to hear that you found the explanations thorough and that the team kept you informed throughout the process. It's wonderful to know that our professionalism made a positive impact. If you have any more questions or need assistance in the future, don't hesitate to reach out. Your recommendation means a lot!"
Profile photo of Liz Elizabeth

Liz Elizabeth

November 19, 2024

5  out of  5
rating by Liz Elizabeth
"I recently had the pleasure of working with Crystal Martinez - State Farm Insurance [ Agent - Laura ]. They made the insurance process convenient for me super quick results and Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."
We responded:
"Liz, thank you so much for your wonderful review! I'm glad Laura and our team could make the insurance process convenient and quick for you. If you ever have more questions or need further assistance, we're always here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
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Carlos

October 28, 2024

5  out of  5
rating by Carlos
"I recently had a small issue with my insurance that would have cost me a pretty penny. Thankfully, Jorge was able to explain and solve the issue very quickly and took steps to ensure that it wouldn't happen again. Jorge was also very knowledgeable in all of the coverage policies explaining the differences and informing me of the pros and cons of each one. He was very patient with me answering all of my questions regarding each policy and how the policies might come into play based on different hypothetical scenarios."
We responded:
"Carlos, thank you for your wonderful review! I'm glad Jorge was able to assist you quickly and efficiently with your insurance issue. It's great to know he provided clear explanations and helped you understand the different coverage policies. We appreciate your kind words about his patience and knowledge. If you have any more questions or need further assistance, our office is always here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Profile photo of Raul Mejia G.

Raul Mejia G.

August 23, 2024

5  out of  5
rating by Raul Mejia G.
"Excelente servicio por parte de Laura. Muy profesional."
We responded:
"Gracias, Raul. Me alegra saber que Laura te brindó un servicio profesional. Estamos aquí para ayudarte con cualquier necesidad futura. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
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Octavio Espinoza

August 20, 2024

5  out of  5
rating by Octavio Espinoza
"Amazing staff very friendly !!"
We responded:
"Thank you, Octavio! I'm glad you found our staff friendly. We appreciate your feedback and look forward to assisting you with any future needs. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
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Juan Delgado

August 20, 2024

5  out of  5
rating by Juan Delgado
"Been with State Farm’s Crystal Martinez agency for 14 years. They have gotten the best policies discounts and coverages possible. Highly recommend ."
We responded:
"Juan, thank you for your loyalty over the past 14 years. I'm happy that our office has been able to provide you with great policies, discounts, and coverages. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Profile photo of Lala Perez

Lala Perez

August 15, 2024

5  out of  5
rating by Lala Perez
"Laura Martinez was very helpful and kind, answered all our questions insightfully"
We responded:
"Hi Lala, I'm glad Laura was able to help and provide insightful answers to your questions. We appreciate your feedback and are here if you need any further assistance. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Profile photo of Patty Valenzuela

Patty Valenzuela

August 8, 2024

5  out of  5
rating by Patty Valenzuela
"Excellent service! Jorge gave me the best rates for auto and home insurance! I saved a ton of money! Highly recommend"
We responded:
"Hey Patty, thanks for the awesome review! I'm so glad Jorge could help you save money on your auto and home insurance! We really appreciate your recommendation. If you need anything else, we're here for you! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Profile photo of Lori Phillips

Lori Phillips

August 5, 2024

5  out of  5
rating by Lori Phillips
"Jorge Garcia was very quick to respond and provided excellent customer service. I would highly recommend Crystal Martinez and her staff."
We responded:
"Hi Lori, Thanks a bunch for the awesome review! I'm so glad Jorge could provide you with quick and excellent service. Your recommendation means a lot to us! If you ever need anything else, we're here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
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Los Cuates Team

August 2, 2024

5  out of  5
rating by Los Cuates Team
"Excelente servicio i muy atentos en su trabajo"
We responded:
"¡Gracias! Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante."
Profile photo of Nacho GT3

Nacho GT3

August 1, 2024

5  out of  5
rating by Nacho GT3
"Have been my insurance agency for just over 5 years now. They have provided great service for my various needs (home, auto, rental). Jorge G. Is always very attentive and responsive when I call for assistance."
We responded:
"Thanks a bunch for your awesome review! We're so happy to have been your insurance agency for over 5 years and that we've been able to meet your home, auto, and rental needs. Jorge is indeed fantastic, and we're glad he's been attentive and responsive to you. If you ever need anything else, we're here for you! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"