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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Adriana Espinoza

Adriana Espinoza

May 22, 2026

5  out of  5
rating by Adriana Espinoza
"Laura she’s the best, she answered all my questions and she was very patience with me. And she es very nice person"
We responded:
"Hey Adriana, thank you for taking the time to leave us a review! I'm happy to hear that Laura was able to answer all your questions and provide such patient and friendly service. We strive to make sure everyone feels comfortable and informed. We appreciate your support!"
Profile photo of Jaime Caro

Jaime Caro

May 17, 2026

5  out of  5
rating by Jaime Caro
"I had a great experience with the Crystal Martinez State Farm agency. Special thanks to Bryan for taking the time to look for the best deals and thoroughly explain all the benefits and coverage options. He was patient, knowledgeable, and made the entire process easy to understand. Excellent customer service and professionalism — highly recommend this agency to anyone looking for reliable insurance support!"
We responded:
"Thank you, Jaime! I'm so happy to hear about your positive experience with our office. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
Profile photo of Jon Grabski

Jon Grabski

May 12, 2026

5  out of  5
rating by Jon Grabski
"Santiago was great and very knowledgeable. He helped us find the best and most economical policies to meet our needs for both home and autos. I highly recommend him if you're looking for someone who cares and who takes the time to find the right coverages."
We responded:
"Thank you, Jon! I'm glad to know you found the right policies for you. We appreciate your recommendation and are grateful for your trust in our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Jesus Perez

Jesus Perez

May 8, 2026

5  out of  5
rating by Jesus Perez
"Todo mundo con la agenda de Crystal son increíbles. Tengo muchos años con ellos y siempre han sido muy profesionales y buscan que tus necesidades de seguros sean cubiertas de manera adecuada. Gracias Crystal y en esta ocasión Laura."
We responded:
"¡Gracias, Jesús! Me alegra que hayas tenido una experiencia tan positiva con nuestro equipo. Nos esforzamos por ofrecer un servicio profesional y asegurarnos de que tus necesidades estén bien cubiertas. Laura y todo el equipo están aquí para ayudarte siempre que lo necesites. ¡Gracias por confiar en nosotros!"
Profile photo of Gloria Fresquez

Gloria Fresquez

May 1, 2026

5  out of  5
rating by Gloria Fresquez
"Itzel is very professional and respectful She has explained the insurance policy with patience and kindness I highly recommend this State Farm team Thank you for all you do!"
We responded:
"Thank you, Gloria! I'm happy to hear that Itzel provided you with such professional and respectful service. Our team is dedicated to making sure our customers feel informed and valued. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
Profile photo of Grace Payan

Grace Payan

April 29, 2026

5  out of  5
rating by Grace Payan
"My expierence at this location (Statefarm) Pellicano was outstanding. Agent being Jorge Garcia Thank you so much for your Genuine outstanding customer service . Truly Grateful, Blessings Always Ms. Grace Payan"
We responded:
"Thank you, Grace! I'm so happy to hear about your outstanding experience with Jorge. Your kind words mean a lot to us, and we're grateful for your appreciation. If you ever need anything else, feel free to reach out. Blessings to you too!"
Profile photo of Danny Bernal

Danny Bernal

April 27, 2026

5  out of  5
rating by Danny Bernal
"Great customer service, thank you to the young lady at the front Celeste"
We responded:
"Danny, thank you for your review! I'm happy to know you received great customer service from Celeste. Our team is dedicated to providing excellent support, and it's wonderful to see that reflected in your experience. Let us know if there's anything else we can assist you with!"
Profile photo of Francisco Silva

Francisco Silva

April 16, 2026

5  out of  5
rating by Francisco Silva
"Great customer service"
We responded:
"Thank you, Francisco! I'm happy you appreciated our customer service. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Andrea Westover

Andrea Westover

March 31, 2026

5  out of  5
rating by Andrea Westover
"I've been a customer of Crystal for over 15 years and I am very happy with their service. Today, Itzel helped me out in a matter of minutes over the phone saving me time, and money. Thank you Itzel!! ☺️"
We responded:
"Andrea, thank you for your wonderful feedback! I'm delighted to hear that you've been satisfied with our service for over 15 years. Itzel is fantastic, and I'm glad she was able to assist you quickly and efficiently. If you need anything else, feel free to reach out!"
Profile photo of DAVID Jackson

DAVID Jackson

March 27, 2026

5  out of  5
rating by DAVID Jackson
"Bundle my home and car insurance. Huge savings HUGE. Was a god send in these times of utility, food you name it going up. Being a fixed income sr citizen needed that break.😀"
We responded:
"Thank you, David! I'm so happy to hear that bundling your insurance brought you significant savings. It's wonderful to know we could provide some relief during these challenging times. If you need anything else, feel free to reach out!"
Profile photo of Nena Gonzalez

Nena Gonzalez

March 25, 2026

5  out of  5
rating by Nena Gonzalez
"Gracias Emiliano por su ayuda 😊muy amable"
We responded:
"¡Gracias, Nena! Me alegra que Emiliano haya sido de gran ayuda y amable contigo. Estamos aquí para cualquier cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of Joe Gillis

Joe Gillis

March 11, 2026

5  out of  5
rating by Joe Gillis
"Absolutely wonderful customer care and very courteous. Highly recommend."
We responded:
"Thank you, Joe! I'm happy to hear you had a wonderful experience with our customer care. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Denisse

Denisse

February 19, 2026

5  out of  5
rating by Denisse
"Great service! Emiliano returned my call quickly and was very polite."
We responded:
"Thank you, Denisse! I'm happy to hear that Emiliano provided you with prompt and courteous service. We appreciate your feedback and are always here to help with your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Rick Rodriguez

Rick Rodriguez

February 5, 2026

5  out of  5
rating by Rick Rodriguez
"I called State Farm and I spoke with Mariana. Mariana took my situation of which she helped me with searching why 2 of vehicles had been removed from my insurance and one of them was placed on termination of insurance coverage. I never called anyone to cancel anything regarding these two cars. Mariana took the time and was very professional and outstanding with communication with me and keeping me posted. After 2 days, she returned my call with an answer that satisfied and resolved my concerns. Mariana is a great asset to State Farm and should be praised for her hard work, dedication and commitment to customer service."
We responded:
"Rick, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Erika was able to do just that for your motorcycle policy! We appreciate you putting your trust in our office to help protect what matters most."
Profile photo of Berenice Martinez

Berenice Martinez

February 5, 2026

5  out of  5
rating by Berenice Martinez
"Laura is the most helpful and amazing agent, for any insurance need!!!"
We responded:
"Thank you, Berenice! I'm so happy to hear that Laura provided such helpful service for your insurance needs. Our team is dedicated to offering exceptional support, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Monica Rossy

Monica Rossy

January 30, 2026

5  out of  5
rating by Monica Rossy
"Mariana has always been very professional, helpful and knowledgeable, I really appreciate her and the staff at this address. Monica Rossy"
We responded:
"Monica, thank you for your kind words! I'm happy to hear that Mariana and the team have provided you with professional and helpful service. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Profile photo of Danielle Castaneda

Danielle Castaneda

January 26, 2026

5  out of  5
rating by Danielle Castaneda
"Emiliano Acosta help me out . Very good service!!"
We responded:
"Hey, Danielle! Thank you for taking a moment to let us know that Emiliano was able to help you out. We appreciate you sharing your experience and are glad our service made a difference for you."
Profile photo of Juan Gardea

Juan Gardea

January 19, 2026

5  out of  5
rating by Juan Gardea
"They offer the best service in El Paso without a doubt"
We responded:
"Thank you, Juan! I'm happy to know you consider our service the best. We’re committed to maintaining that standard for you and all our customers. Let us know if there's anything else we can assist you with!"
Profile photo of Mary De León

Mary De León

January 16, 2026

5  out of  5
rating by Mary De León
"I am very satisfied with the way the staff welcomed me, they were friendly, helpful and polite. Laura helped me with all my doubts and questions. I am very grateful for the service they provided to me Thank you:)"
We responded:
"Thank you, Mary, for sharing your experience! I'm happy to hear that our team made you feel welcome and that Laura was able to assist with your questions. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
Profile photo of Lourdes Reynoso

Lourdes Reynoso

January 16, 2026

5  out of  5
rating by Lourdes Reynoso
"Excelente servicio, Laura es muy amable y resolvió todas mis dudas"
We responded:
"¡Gracias, Lourdes! Me alegra saber que Laura te brindó un excelente servicio y resolvió todas tus dudas. Estamos aquí para ayudarte con cualquier otra cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of ana laura jimenez

ana laura jimenez

January 16, 2026

5  out of  5
rating by ana laura jimenez
"Best customer service"
We responded:
"Ana Laura, thank you for your kind words! I'm happy to know you had a great experience with our customer service. If you ever need anything else, feel free to reach out!"
Profile photo of Charlie

Charlie

January 16, 2026

1  out of  5
rating by Charlie
"Straight trash customer service. No one ever answers the phone or is willing to help. Always closing early hardly any availability to help out their customers. Looking to take my business somewhere else."
We responded:
"Hi Charlie, thank you for your feedback. Customer service is our number one priority and we are working on hiring more staff to help. Please give the office a call as we have numerous Charlie's and are not sure which one to call back. Thank you. We'd really love to resolve any issues you are having."
Profile photo of Maria

Maria

January 10, 2026

5  out of  5
rating by Maria
"The office staff was attentive and help me get insurance for my son. I’ve been with State Farm for over 20 years."
We responded:
"Maria, thank you for your wonderful feedback! I'm happy to hear that our office staff was attentive and assisted you with your son's insurance needs. Your loyalty over the past 20 years means a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of Aleck Garcia

Aleck Garcia

January 6, 2026

5  out of  5
rating by Aleck Garcia
"Great service, easy process, and helpful staff. Would recommend a lot 🙏🏽"
We responded:
"Aleck, thank you for your fantastic feedback! I'm happy to hear that you found our service easy and our team helpful. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of william yee

william yee

January 5, 2026

5  out of  5
rating by william yee
"Ampliamente recomendado, especialmente mi Agente de nombre Mariana. Una persona muy servicial que te da opciones para que estes bien protegido a muy buen costo."
We responded:
"¡Gracias, William! Me alegra saber que Mariana ha sido de gran ayuda para ti. Nos esforzamos por ofrecer opciones que se adapten a tus necesidades y presupuesto. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"