State Farm® Insurance Agent Crystal Martinez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rick Rodriguez
February 5, 2026
"I called State Farm and I spoke with Mariana. Mariana took my situation of which she helped me with searching why 2 of vehicles had been removed from my insurance and one of them was placed on termination of insurance coverage. I never called anyone to cancel anything regarding these two cars. Mariana took the time and was very professional and outstanding with communication with me and keeping me posted. After 2 days, she returned my call with an answer that satisfied and resolved my concerns. Mariana is a great asset to State Farm and should be praised for her hard work, dedication and commitment to customer service."
"Rick, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Erika was able to do just that for your motorcycle policy! We appreciate you putting your trust in our office to help protect what matters most."
Berenice Martinez
February 5, 2026
"Laura is the most helpful and amazing agent, for any insurance need!!!"
"Thank you, Berenice! I'm so happy to hear that Laura provided such helpful service for your insurance needs. Our team is dedicated to offering exceptional support, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Monica Rossy
January 30, 2026
"Mariana has always been very professional, helpful and knowledgeable, I really appreciate her and the staff at this address. Monica Rossy"
"Monica, thank you for your kind words! I'm happy to hear that Mariana and the team have provided you with professional and helpful service. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Danielle Castaneda
January 26, 2026
"Emiliano Acosta help me out . Very good service!!"
"Hey, Danielle! Thank you for taking a moment to let us know that Emiliano was able to help you out. We appreciate you sharing your experience and are glad our service made a difference for you."
Juan Gardea
January 19, 2026
"They offer the best service in El Paso without a doubt"
"Thank you, Juan! I'm happy to know you consider our service the best. We’re committed to maintaining that standard for you and all our customers. Let us know if there's anything else we can assist you with!"
Mary De León
January 16, 2026
"I am very satisfied with the way the staff welcomed me, they were friendly, helpful and polite. Laura helped me with all my doubts and questions. I am very grateful for the service they provided to me Thank you:)"
"Thank you, Mary, for sharing your experience! I'm happy to hear that our team made you feel welcome and that Laura was able to assist with your questions. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
Lourdes Reynoso
January 16, 2026
"Excelente servicio, Laura es muy amable y resolvió todas mis dudas"
"¡Gracias, Lourdes! Me alegra saber que Laura te brindó un excelente servicio y resolvió todas tus dudas. Estamos aquí para ayudarte con cualquier otra cosa que necesites. ¡Gracias por elegirnos!"
ana laura jimenez
January 16, 2026
"Best customer service"
"Ana Laura, thank you for your kind words! I'm happy to know you had a great experience with our customer service. If you ever need anything else, feel free to reach out!"
Charlie
January 16, 2026
"Straight trash customer service. No one ever answers the phone or is willing to help. Always closing early hardly any availability to help out their customers. Looking to take my business somewhere else."
"Hi Charlie, thank you for your feedback. Customer service is our number one priority and we are working on hiring more staff to help. Please give the office a call as we have numerous Charlie's and are not sure which one to call back. Thank you. We'd really love to resolve any issues you are having."
Maria
January 10, 2026
"The office staff was attentive and help me get insurance for my son. I’ve been with State Farm for over 20 years."
"Maria, thank you for your wonderful feedback! I'm happy to hear that our office staff was attentive and assisted you with your son's insurance needs. Your loyalty over the past 20 years means a lot to us. If there's anything else we can do for you, just let us know!"
Aleck Garcia
January 6, 2026
"Great service, easy process, and helpful staff. Would recommend a lot 🙏🏽"
"Aleck, thank you for your fantastic feedback! I'm happy to hear that you found our service easy and our team helpful. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
william yee
January 5, 2026
"Ampliamente recomendado, especialmente mi Agente de nombre Mariana. Una persona muy servicial que te da opciones para que estes bien protegido a muy buen costo."
"¡Gracias, William! Me alegra saber que Mariana ha sido de gran ayuda para ti. Nos esforzamos por ofrecer opciones que se adapten a tus necesidades y presupuesto. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Omar Enriquez
December 31, 2025
"I started looking around and came across State Farm and Mariana is very helpful great service thank you"
"Hey, Omar! Thanks for letting us know that you came across State Farm while looking around, and that Mariana was helpful and provided great service. We appreciate you taking a moment to share this and will be sure to pass your note along to her."
janeth ortiz
December 30, 2025
"Been calling for the longest time and they never answer I had a policy with them I already changed to allstate ."
"Hi Janeth, we appreciate your feedback. This will be addressed and resolved at the office. We take customer satisfaction seriously. We would love to get a chance to quote you in the future. "
Juana Montelongo
November 5, 2025
"Friendly, professional and respectful"
"Thank you, Juana! I'm happy to know that you found our service friendly, professional, and respectful. Your feedback means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
Mike Rubio
October 29, 2025
"Crystal is an amazing and experienced agent. Her and her team are dedicated to providing great service and support for their clients. Individualized policies and coverages based on specific needs. I highly encourage anyone looking to shop insurance polices and agents to contact this agent."
"Thank you, Mike! I'm happy to hear that you appreciate the personalized service and support from our team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Tatiana Valenzuela
October 24, 2025
"Jorge is the best since day one! Always very helpful with any questions i have and always finds the best solution!"
"Thank you, Tatiana! I'm happy to hear that Jorge has been so helpful and attentive to your needs. Our team is dedicated to providing the best solutions and support. If you have any more questions or need assistance, feel free to reach out anytime!"
Otilia Cervantes
October 21, 2025
"Highly recommended Crystal Martinez, she is the best agent, she’s responsive, knowledgeable and always willing to help. Thanks to Crystal I’ve received more value for my money, she took the time to explain the ins and outs of my life insurance policy, also saved me money on my home and auto insurance, I’m a customer for life"
"Thank you, Otilia! I'm so happy to hear that Crystal has been able to provide you with such valuable service. It's wonderful that she could help you understand your insurance policy and save you money on your insurance. We’re grateful to have you as a lifelong customer! If you ever need anything else, just let us know."
Alim Alvarado
October 21, 2025
"Laura is very attentive, if you want faster service a phone call with her will get solutions quickly."
"Thank you, Alim! I'm happy to hear that Laura provided you with attentive service. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Haydee Hernandez
October 20, 2025
"Hello, I recently came into some economic hardships, so naturally I began shopping around to lower my expenses. I was able to save a lot by insuring my home & auto. Got on their drive safe program."
"Thank you, Haydee! I'm happy to hear that you were able to save on your insurance with us. It's great that you joined our drive safe program too. If you have any more questions or need further assistance, feel free to reach out anytime!"
Miguel Zepeda
October 20, 2025
"Great to do business with, recently had a life insurance check up, the agent knows her stuff and explained things I did not understand. Very profesional and flexible was able to make time on my schedule and did not feel pressured to make decisions as I have with others. Would recommend 100%"
"Miguel, thank you for your wonderful feedback! I'm happy to hear that you found our insurance check-up informative and appreciated the flexibility in scheduling. It's great to know you felt comfortable and not pressured during the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
Tayzeth Grajeola
October 18, 2025
"Laura Martinez was very helpfull and answered all my questions"
"Thank you, Tayzeth! I'm happy to hear that Laura was able to assist you and answer all your questions. Our team is dedicated to providing excellent service. If there's anything else we can do for you, just let us know!"
Sergio Portillo
October 17, 2025
"Laura me ayuda a resolver mis dudas cada que visitor la oficina"
"¡Gracias, Sergio! Me alegra saber que Laura ha sido de gran ayuda para ti en cada visita a nuestra oficina. Estamos aquí para apoyarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Cass
October 17, 2025
"Disappointed in their service. Added a vehicle to my policy after I was informed I would be receiving additional discounts. Was later informed the discounts will not be honored in their “new” system. Was never informed of this. Glad I questioned it. Was able to get a better premium/discounts with Allstate."
"Cass, thank you for your feedback. I'm sorry to hear about your experience and any issues you may have encountered. Unfortunately it was out of our hands. We apologize for any issues you may have had. "
Angela Johnson
October 16, 2025
"Laura was very professional and helpful with my policy. She explained everything in detail and had us in and out within minutes! She was super friendly and made the experience so easy! Thank you for your dedication!"
"Angela, thank you for your wonderful feedback! I'm happy to hear that Laura provided you with such a professional and friendly experience. Our team is dedicated to making the process as smooth as possible for our customers. If you need anything else, feel free to reach out!"